Frequently Asked Question

General Terms & Conditions

The Right Fit Rewards - FAQ
General Terms & Conditions
  • For all the points earned, they will expire at the end of the month after a 12-month period. Please note that expired points will not be reinstated regardless of reason. Login to check your points expiring in 30 days on your The Right Fit Rewards Member Portal.
  • For membership spending accumulation, our system takes into account the net purchase of your orders, excluding shipping fees (for online orders).
  • All Rewards consist of their own Terms & Conditions, please read before you proceed to redeem.
  • At any time and in the Company’s sole discretion (including, without limitation, where a The Right Fit Rewards member was not eligible to earn a specific benefit pursuant to these Program Rules), the Company may correct:
    • the amount of Points to the member’s account, and
    • any other benefit that has been credited to the member’s account, including, without limitation, or any The Right Fit Rewards membership tier status.
  • The Company also reserves the right, in its sole discretion, to prevent, cancel, or reconcile any transaction where The Right Fit Rewards suspects there has been fraudulent activity connected with the transaction.
  • Please see our Privacy Policy on Personal Data Protection, which forms a part of these Terms and Conditions:
    • Sorella - Privacy Policy
    • Pierre Cardin Lingerie - Privacy Policy
    • Young Hearts Lingerie - Privacy Policy

Contact Us

The Right Fit Rewards - FAQ
The Right Fit Rewards Customer Care Team
Email Address: therightfit@sorella.com.sg
Sorella Customer Care Team
Email Address: online@sorella-lingerie.com
Pierre Cardin Lingerie Customer Care Team
Email Address: contact@pierrecardinlingerie.com
Young Hearts Lingerie Customer Care Team
Email Address: dm@youngheartslingerie.com
Operating Hour
Monday - Friday
8.30am - 5pm

Our office is closed on Saturday, Sunday and Public Holidays.
We will respond within 3 working days after receiving your message.