You can check your account details by visiting the The Right Fit Rewards Member Portal. Please login first before you can view this page. Your tier status will be displayed in our marketing emails but the most updated information will be shown in your account on the Member Portal.

There are three different tiers for The Right Fit Rewards: Classic, Gold and Platinum. To become:

• Classic: Simply sign up for a The Right Fit Rewards account, no spends are required
• Gold: Spend an accumulated amount of S$250+ in your tier cycle
• Platinum: Spend an accumulated amount of S$600+ in your tier cycle

Your tier cycle starts when you join the loyalty program and goes on for 12 months unless your current tier is upgraded. If upgraded, the new tier cycle will get extended for 12 months, ending after 12 months from the date of upgrade. The tier end date is also known as your tier expiry date.

E.g. I joined the loyalty program on 1 Jan 2025 and got upgraded to Gold on 20 Mar 2025.

• Original tier cycle: 1 Jan 2025 to 31 Dec 2025 (12 months or 365 days)
• New tier cycle after upgrade: 20 Mar 2025 to 19 Mar 2026 (12 months or 365 days; assuming no further tier upgrades in this period)

As a Classic tier member, you will not be downgraded. Your membership is for a lifetime and there is no spend required to maintain this tier. As a Gold and Platinum member, you must continue to meet the minimum spend threshold for your tier in your tier cycle (within 12 months or 365 days of qualifying for that tier).

The good news is that you will not lose any of your points if you get downgraded. As soon as you’ve met the minimum spend required to reach the next tier, you’ll be upgraded again!

Please contact us via this form to request to merge or remove your accounts.

Yes, The Right Fit Rewards is an integrated loyalty programme that links both online (brand website) & offline (In-Store) purchases to reward members with points. You may also view your account details under the “My profile” tab after you log in.

In Store - Simply show our retail staff your mobile pass or provide our retail staff with your mobile number when you shop in-store and your points will be automatically added in your The Right Fit Rewards account.

Brand’s Website - Log in to your member account and earn points by making purchases on the brand's website. Points will be awarded upon payment made.

Departmental Stores - Log in to The Right Fit Rewards Member Portal and tap on Submit Receipt, fill up the necessary information and upload a clear receipt photo. Points will be awarded within 14 working days. For more details of Receipt Submission, please refer here.

You can view your points balance and check the amount needed to spend for you to upgrade to the next tier by logging in to your The Right Fit Rewards Member Portal.

Login to The Right Fit Rewards Member Portal and show to our retail staff the reward you would like to redeem. Do note that all rewards (Welcome Reward, Referral Reward, Redemption Reward, Birthday Reward, Event Reward) cannot be used in conjunction with one another, or with other discounts.

There is no cap to points accumulation. As members make more purchases, the more points they will earn.

For all the points earned, they will expire at the end of the month after a 12-month period.

For example, if you earned 300 points on 1 Jan 2025, this 300 points will expire on 31 Jan 2026.

Please note that expired points will not be reinstated regardless of reason. Login to check your points expiring in 30 days on your The Right Fit Rewards Member Portal.

Points may take a few minutes to be updated under your account. If points are not updated within 7 business days, please drop us a message at therightfit@sorella.com.sg.

Your birthday reward is automatically triggered on the 1st day of your birthday month and is available for redemption under 'Discover' for the whole month. Once you have redeemed the birthday reward, the reward will be available for use under 'My Rewards'.

Birthday rewards expire 30 days from date of redemption. Expired rewards will not be reinstated regardless of reason.